FAQs

What does an individual cremation actually mean?

At Pet Angels Crematorium an individual cremation means that your pet will be handled and cremated on its own handled with dignity and care thorugh out the process. We do not cremate several pets at the same time and we do not communally cremate pets and then separate ashes out afterwards. If you do not choose our service I would recommend that you find out what does happen at the crematorium you intend to use.

What are your opening hours?

Monday-Friday 9:00am- 6:00pm

Saturday 8:00am-4:00pm

Sunday and Bank Holidays Closed

Emergency service only. Please contact us for details.

How are pets collected?

We are able to collect from your home, by appointment after euthanasia or from your veterinary surgery, upon request. .

Can I bring my pet to Pet Angels Crematorium myself?

Yes, either by prior appointment or a telephone call before leaving your veterinary practice. Please see contact page for address and directions. answer.

How will my pet be treated?

It is very important to us that all pets treated like one of our own. Your pet will be handled carefully and compassionately at all times and we assure you that they will be treated with the great deal of respect that they deserve. We will never put your pet in plastic sacks.

What happens when I arrive at Pet Angels Crematorium?

On arrival you and your pet are taken to our farewell room where you may spend time discussing your requirements and have your last goodbye in private should you wish.

When will my pet's cremation take place?

We aim to cremate all pets within 2 days of receiving your consent to go ahead with the cremation.

What happens after cremation?

You may wish to come back to Pet Angels Crematorium to collect your pet’s ashes. Alternatively we can return ashes directly to your home or your vet, which we are most willing to do, although an additional charge is made for this service.

Can I have my pet cremated and collected their ashes on the same day?

Yes. We can carry out an immediate cremation upon request. An additional charge is made for this service.

Can I make arrangements with Pet Angels Crematorium before my pet is put to sleep?

Yes. Many people contact us well in advance of the death of their pet to make sure that their exact wishes can be carried out. We always suggest owners contact their vets directly to ensure that their pet comes to Pet Angels Crematorium and is not sent for mass cremation.

How and when should I pay for the cremation?

You can pay for our services by most major credit and debit cards & bank transfers. We reserve the right to request payment in advance.

What happens to my pet's bedding, basket or carrier?

You can choose to have blankets, toys and collars either cremated, disposed of or returned to you. Carriers, baskets, blankets can be returned on collection of the ashes.